Almost every LeadConnector login failure is one of nine things, and only one of them is an actual outage. This is the order to check them in, because the first three account for most of what people email us about.
If you only need the address, it is on our LeadConnector login page along with the app links. This article is for when you have the right page and it still will not let you in.
1. You are on the wrong address
LeadConnector and GoHighLevel are the same platform, so there is more than one correct front door: app.gohighlevel.com and app.leadconnectorhq.com both work. The complication is white-labelling. Agencies can put the platform on their own domain, so your real login may be something like app.theiragency.com, with their logo on it.
Credentials created inside a white-labelled account still work at the main addresses in most setups, but the branded domain is the one to use if you have it. Search your email for the original invitation — the link in it is definitive, and it is faster than guessing.
One thing worth knowing: leadconnector.com is not the platform. It currently redirects to TechnoMile, an unrelated company. If you have been typing that and wondering why the login screen looks nothing like the screenshots, that is why.
2. The email is not a user on the account
This is the most common real failure. The platform will accept any email at the login screen and simply refuse the combination, which reads identically to a wrong password.
Users are created per account by whoever owns it. If your business has a sub-account and somebody added office@ as the user, then signing in with yourname@ will never work, no matter how many times you reset it. Check which address the invitation arrived at and use that one.
3. You are resetting a password that does not exist yet
If your user was created but you never accepted the invitation, there is no password to reset. The reset email either never arrives or the link does nothing useful. Find the original invitation and complete it. If it has expired, the account owner has to re-send it — a reset request cannot substitute for the initial setup.
Reset links are also short-lived. If you requested one, went to lunch, and came back to it, request a fresh one rather than assuming the system is broken.
4. Google sign-in and password sign-in are two different doors
The login screen offers Sign in with Google alongside the email and password fields. If your user was created with a Google address and you have been trying to set a password, use the Google button instead — it skips the password entirely.
The reverse causes a subtler problem. If you have a Google account on one address and a platform user on a similar address, the button can log you into the wrong place, or into an account that looks empty. Check which email is shown in the top corner once you are in.
5. You are in, but in the wrong sub-account
A login that succeeds and then shows an empty dashboard is not a login problem. Agency accounts contain many sub-accounts, and the account switcher at the top of the sidebar decides which one you are looking at.
If the switcher shows nothing to switch to, your user has been created but not given access to the location yet. Only the account owner can grant that — no amount of signing out and back in will change it.
6. The app is holding an old session
After a permissions change, an email change, or an agency migration, the mobile app frequently keeps showing the old state: no conversations, missing sub-accounts, or a spinner that never resolves. Sign out fully from inside the app — not just closing it — and sign in again.
If the app then rejects credentials that work in a browser, sign in on the web first and confirm the account is healthy there. That tells you whether you are chasing an app problem or an account problem, which is the split most people never make.
7. You installed the wrong app
The mobile app is published as Lead Connector — by LEADCONNECTOR LLC on the App Store and by LeadConnector on Google Play. Several similarly named apps are not it, and some agencies publish their own branded build, which is a different download with the same credentials.
If your agency white-labels, ask which app they want you on. Logging into the generic app when your account is tied to a branded one is a five-minute problem that people spend a week on.
8. The browser is the problem, not the account
Worth ruling out before you contact anybody: open a private window and try again. If it works there, it is cached data or an extension — usually a password manager filling an old address, or a privacy extension blocking the authentication step. Clear the site data for the login domain and retry in the normal window.
9. It is actually down
Last, not first. Platform outages happen, but they are rarer than the eight causes above, and the tell is that everything fails at once for everyone rather than for you alone. Check the platform’s own status page and the support site before assuming it. If a colleague can log in and you cannot, it is not an outage.
What to send if you have to ask for help
Whoever you ask — your agency, or the platform’s support — three details cut the back-and-forth to one message:
- The exact address you are signing in at.
- The exact email you are using, including which domain.
- What you see: wrong password, no reset email, empty dashboard, or an endless spinner. These are four different problems and they get four different fixes.
Nobody should ever ask for your password. Not your agency, not support, not us. A legitimate reset is always sent to your own email by the platform itself. If someone asks you to send credentials over chat or email, that is the moment to stop.
If you have inherited the account
A pattern we see often enough to name: a business is locked out because the agency that built the account owns the login, the relationship ended, and nobody transferred anything. This is not a technical problem and no reset fixes it.
If that is your situation, the question to settle first is who owns the account, not how to log in. Account ownership should be in your name, with the agency holding a user inside it — that way, changing agencies is an access change rather than a rebuild. We cover what that setup involves in what Lead Connector actually is, and what we configure in an account on the GoHighLevel page.